MonsterTrade Support
Last updated: July 9, 2026
We are here to help you get the best experience from MonsterTrade. If you have account, trade matching, check-in, or location issues, please contact support.
Contact Support
- Email: MonsterTradeSupport@mail.jimanize.com
- Response Time: We aim to respond within 1-3 business days.
- Company Contact: info@mail.jimanize.com
- Reporting Inappropriate Behavior: Submit a Behavior Report
- Child Safety and CSAE Standards: View Child Safety Policy
Tips for Faster Support
Include your device type, operating system version, and a short description of the issue. If possible, include the event name and approximate time when the issue occurred.
You can also follow our tutorial walkthrough with screenshot placeholders.
Frequently Asked Questions
Is MonsterTrade available in the App Store or Google Play yet?
Not yet. MonsterTrade is still in pre-release and has not launched publicly in app stores.
How does event check-in improve matching?
Event check-in narrows results to players in the same event area, helping you find relevant nearby trade opportunities faster.
What should I include when reporting a bug?
Include your device model, operating system version, event name, approximate time, and a short step-by-step description of what happened.
When should I use the behavior report form instead of regular support email?
Use the behavior report form when reporting harassment, threats, abusive conduct, or other inappropriate player behavior. Use regular support email for account help, technical issues, or general product questions.